Returns & Exchanges

At Toybox, we want you to love your new look, but if something isn't quite right, we offer a hassle-free 30-day return policy for all unworn items with original tags. Whether you need a different size or a full refund, our team is here to ensure your shopping experience remains seamless.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original packaging, ensuring all garment tags are attached and the products are in their original, unwashed condition.

• 3.
  Print and Attach Label

  Download and print the prepaid shipping label provided via email, then securely affix it to the outside of your return parcel.

• 4.
  Drop Off and Track

  Drop off your package at any authorized carrier location and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.